Refund policy

Return, Refund & Exchange Policy

At Elite Fold, we are committed to delivering quality fashion with complete transparency and trust. Please read our policy carefully before placing your order.

1. No Return / No Refund / No Exchange Policy

We follow a strict No Return, No Refund, and No Exchange policy.

Once an order is placed and confirmed, it cannot be cancelled, returned, refunded, or exchanged.

This policy helps us maintain fairness, prevent misuse, and continue providing premium quality products to our genuine customers.

 

2. Order Confirmation Process

To ensure transparency and authenticity:

After you place an order on our website, we conduct a direct confirmation call to verify that the order has been placed genuinely.

Orders are processed only after confirmation.

This step protects both our brand and our customers from fraudulent activities.

3. Transparency & Proof of Authenticity

We believe in 100% transparency.

To build trust and confidence:

We can arrange a video call for you to view your selected article before dispatch.

We provide images/videos while packaging your order as proof of genuine product quality.

You may request updates before shipment for added assurance.

Our goal is to make sure you feel confident about your purchase.

4. Why We Follow This Policy

Unfortunately, we had experienced cases where:

Products were returned in damaged or worn condition.

Customers keeps the original product and requested refunds.

Returned items were tattered or altered.

Such actions affect our brand reputation and other genuine customers.

To protect our business and maintain fairness, we strictly follow this policy.

We sincerely apologize for any inconvenience this may cause, but this approach allows us to serve you with complete honesty and transparency.

Customer Support & Inquiry

If you have any questions before or after placing your order, we are happy to assist you.

📧 Email: pconly404@gmail.com

📱 WhatsApp / Video Call: +91 9996939948

For additional trust and updates, you can also visit our Instagram page where we regularly upload reels and mention our terms and policies.

We are always available through:

Email support

WhatsApp messaging

Video call verification

Live packaging proof (on request)

At Elite Fold, we believe in quality, clarity, and cooperation.

Your trust matters to us, and we strive to maintain complete transparency at every step.